Order return

In case of purchasing an e-store, you have the right to withdraw from the transaction within 14 calendar days. The 14-day period starts from the receipt of the notice of arrival of the product at the parcel machine or post office, in case of courier, from the arrival of the parcel at your address.

• To withdraw from the agreement, send the withdrawal application to info@auteldronesbaltic.com
• Purchased products can be returned within 14 days of submitting the withdrawal application.
• The returned product must be free of defects, complete, in its original packaging and unused.
• The costs related to the return of the goods shall be paid by the customer.
• It is important to know that the goods will be refunded to the same account or card with which the order was paid! (Money Laundering Prevention Act)

Right of return within 14 days of receipt (if all conditions attached to the return are met):

• You will be notified of the return request (info@auteldronesbaltic.com). The application must contain the following information: the goods to be returned, the order / invoice number and the current account to which the money will be returned (Usually we transfer the money to the same account with which you paid). In addition, we recommend that you indicate the reason why you want to return the order. If the goods have been purchased as part of a campaign in which another product has been added to the goods, the buyer must return the entire set, unless otherwise agreed.
• The goods must be returned within 30 days of the withdrawal application;
• The product must be unused and correctly packed in the original packaging.
• The costs of return are borne by the customer (for example, the transport costs paid) in the amount of 4 to 12 € according to § 194 (4) of the LPA, unless the delivered item does not correspond to the ordered one (wrong or defective product).
  IMPORTANT! If the customer forgets / fails to pick up the parcel and the goods are automatically returned to the sender (Ostax OÜ), the customer is obliged to cover the costs of the amount to be returned.
• If, as a result of the inspection of the condition of the goods performed by the seller after the return of the goods, it has become clear that the goods to be returned have deteriorated, the buyer must be compensated for the decrease in the value of the thing. The seller may submit a request to this effect no later than within one month from the arrival of the returned goods. The buyer is obliged to compensate the value of the goods if the goods have been processed by the buyer, damaged, encumbered with the rights of a third party, etc.

Return of defective or substandard product

If the product does not correspond to the order or is defective, please notify us immediately, but not later than within 2 months of becoming aware of the non-conformity or defect.

To do so, fill in the withdrawal form and send it to our e-mail address info@auteldronesbaltic.com

The seller may waive the requirement to return a defective product.

To return the goods:

1. The goods can be returned to our delivery point

Destination: Tallinn (Exact location by agreement)

Recipient: OÜ Ostax

Phone: 533 66 731

Be sure to include a statement with the goods!

NB! If printing is not possible, the application can also be written in a free form with the information contained in the application.

The application / claim for the return of the goods will be reviewed within 3 working days from the receipt of the application or the goods by Ostax OÜ. After processing the application, a new product, a replacement product or a refund will be issued within three working days if the goods are available.

The seller has the right to delay the return of the amount paid until you have returned the product or provided proof of return of the product.

Withdrawal from the order before filling the order

If you wish to cancel your order after paying for the products but before the delivery of the goods, please inform info@auteldronesbaltic.com immediately or call 533 66 731

In the e-mail or phone, please indicate the order number and add your contact information (first name, surname, date of submission of the order, telephone number)

If you withdraw from the contract before we have delivered the goods, we will return the purchase amount together with the delivery fee to us no later than within 3 days from the receipt of the application for withdrawal from the contract. We will refund the money to the same account you paid for.